Browse the common questions below, or email us directly. We reply fast.
[email protected]From your dashboard, click "New Gallery", give it a name, and upload your photos. Once uploaded, you can share the gallery with a client by entering their email.
No. The free plan gives you 5 galleries and 1 GB of storage, no credit card required. Upgrade anytime when you need more.
Most photographers are up and running in a couple of minutes: create an account, create a gallery, upload photos, share.
There is no per-gallery photo limit. Storage is pooled across your account based on your plan.
Yes. Download permissions are set per gallery. You can allow full-resolution downloads or disable them entirely.
Yes. Upload a watermark logo in your account settings, then toggle watermarking on or off per gallery.
Clients receive an email with a link to their gallery. They can view it in any web browser or through the free ApertureBook mobile app for iOS and Android.
No. Clients access galleries via a secure link. They can optionally install the mobile app for a better browsing and download experience.
Yes. Clients can mark favorites from both the web and the mobile app, making it easy for them to flag the photos they love most.
Open Messages from the sidebar, or use the Message button on any client, gallery, invoice, or contract. Each client has one conversation that stays with their work.
Yes. Clients reply from the free ApertureBook app on iOS or Android, where the conversation appears under the Messages tab alongside their galleries.
No. The email is a notification, not an inbox, so replies to it are not monitored. It carries a button that opens the conversation in the app, which is where replies happen.
They get a push notification the moment you send. If they miss it, a follow-up email arrives a few minutes later, and it is skipped entirely if they have already read the thread.
Client messaging is included on every paid plan. The free plan covers galleries, the client app, invoicing, contracts, and reports.
Go to Settings → Subscription. You can switch plans at any time. Upgrades take effect immediately; downgrades apply at the end of your current billing period.
Cancel anytime from Settings → Subscription. You'll keep access until the end of your current billing period. No fees, no runaround.
Your galleries remain accessible until the end of your billing period. After that, access may be limited if your storage exceeds the free tier. We'll always notify you before any changes.
The mobile app is designed for clients. It gives them a native experience to browse their gallery, favorite photos, and download, without needing a browser.
The ApertureBook client app is free on both the Apple App Store and Google Play. Clients can also open their gallery in any web browser, no app required.
Clients need a connection to load galleries and photos. Downloaded photos are saved to their device and are available offline after download.
Send us an email and we'll get back to you within one business day.